C999 Privacy Policy – Your information is completely safe with us

Certain information is collected when you create an account and use services at c999. This information is used exclusively to provide you with a better experience.

Information Provided at Registration

• Name, mobile number, and date of birth — required to verify your identity.
• Payment details such as your bKash or Nagad number are required solely to process transactions.
• National ID or birth registration details may be collected for KYC verification purposes.

Information collected automatically while using the platform

• IP address and device type — collected for security and fraud prevention purposes.
• Browser details and operating system – used to verify that the platform is functioning correctly.
• Time spent on the site and pages visited are analyzed to improve the overall experience.
• Betting history and transaction records — retained for financial auditing and dispute resolution.

C999 does not collect information without reason. Every piece of data collected serves a specific purpose — one that is directly tied to benefiting our members.

• To create and manage your account — an account cannot be created without a name and mobile number.
• To process payments – payment details are required for deposits and withdrawals.
• To ensure security — device and location data are used to detect and prevent fraudulent activity.
• To meet legal obligations – identity verification is required to comply with KYC and financial regulations.
• To improve our service — c999 analyzes user experience to introduce new features and enhancements.
• To send relevant offers – promotions are tailored to your betting preferences.

Collecting data and using it responsibly are two different things. c999 ensures that your information is used solely for the stated purposes.

For direct service delivery

Every time you log in, place a bet, or make a payment on c999, your information is used solely to complete that specific action. Payment numbers process transactions; your name identifies your account.

For a Personalized Experience

C999 analyzes your betting history to understand which sports you enjoy most, then surfaces relevant match recommendations and bonus offers accordingly. This saves you time — instead of being flooded with irrelevant notifications, you only see what actually matters to you.

For Security Analysis

Your IP address and device details are verified at every login. If a login attempt is detected from an unusual location, additional verification is required. This protects your account from unauthorized access.

C999 does not share members' personal information with third parties for commercial purposes. However, limited data sharing is unavoidable in certain specific circumstances.

Payment Processors

• Only the information necessary to complete transactions is shared with bKash, Nagad, or your bank.
• Payment processors have their own privacy policies and are equally obligated to keep your information secure.

For Legal Compliance

• Data may be disclosed to legal authorities when required by court order or government investigation.
• Necessary information is shared with regulatory authorities to comply with anti-money laundering regulations.

Technology Service Providers

• c999's cloud service providers handle data storage and are contractually obligated to maintain confidentiality.
• These providers process data solely for technical purposes — they have no right to use it for their own personal benefit.

C999 follows the highest industry standards to protect member data, with security measures in place on both the technical and administrative levels.

Technical Safeguards

• TLS/SSL Encryption: All data transmissions are carried out through encrypted channels. No one can intercept information passing between your browser and c999's servers.
• Two-factor authentication: additional verification is required when logging in from a new device or making a large withdrawal.
• Firewall & Intrusion Detection: Automated security systems are in place on our servers to block unauthorized external access.
• Encrypted database: stored data is also protected by encryption – even with server access, the data cannot be read.

Administrative Safeguards

• Access to data is restricted to designated staff with specific responsibilities only.
• All staff receive data protection training and are required to sign confidentiality agreements.
• Regular security audits are conducted to identify vulnerabilities.

As a c999 member, you hold several important rights over your own data. To exercise any of these rights, please reach out to our Support team.

• Right to access: you may submit a request to find out what information c999 holds about you.
• Right to correction: contact Support to request an update to any inaccurate or outdated information.
• Right to erasure: you may request deletion of your personal data after closing your account (certain information may be retained for a specified period due to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to opt out: To stop marketing notifications, update your account settings or contact our support team.

C999 uses cookies to keep the platform running properly and to improve the user experience. Cookies are small data files stored in your browser.

C999 uses two types of cookies – essential and optional. Essential cookies are required for the site to function properly and cannot be disabled. If you wish to turn off analytics or marketing cookies, you can do so through your browser settings.

Full details on cookies can be found in the Cookie Management section of the site. c999 does not use third-party tracking pixels or cross-site tracking.

C999 strictly does not collect information from or provide services to anyone under the age of 18. If we become aware that a minor's data is present in our system, that account is immediately closed and all associated data is permanently deleted.

• Age is verified at the point of registration. If a false age is provided and later detected during verification, the account will be permanently closed.
• If a parent or guardian believes their child is using c999, please notify us immediately at support@c999.fun.
• As part of its responsible gaming policy, c999 is fully committed to keeping minors away from betting entirely.

C999 does not retain data indefinitely. Every type of information has a defined retention period.

• While your account is active: transaction history, betting records, and account details are retained.
• 5 years after account closure: financial transaction records are retained to meet legal obligations.
• KYC data: retained for up to 5 years after verification to meet regulatory requirements.
• Log files: automatically deleted after 90 days as a general rule.
• Marketing communications data: use stops immediately upon opt-out.

C999 reserves the right to update this Privacy Policy as needed. Changes may occur due to shifts in the environment, new legal requirements, or service improvements.

• Members will be notified in advance of any major changes via email or in-app notification.
• For minor edits, only the updated date on this page will be changed.
• Continued use of c999 after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please contact Support before closing your account.

C999 is always working to make its policies more member-friendly and transparent. If you have any suggestions, we take them seriously.